SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wovena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wovena.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It fits comfortably and boasts unexpectedly high quality for a ring, remaining untarnished despite daily wear for months, indicating its stainless steel construction; though it can cause slight discomfort when used on the finger due to its bending mechanism, its unique design as both a ring and a bottle opener makes it a stylish choice.
A true innovation in the world of beverage accessories. It fits perfectly and works flawlessly every time. The material is premium, giving it a luxurious feel. It's a practical yet fashionable item that has become indispensable in my social gatherings. Worn daily, this ring holds symbolic significance as a replacement for past engagements, despite being slightly uncomfortable and prone to pinching during bottle opening; it's well-made and recommended for its cool appearance and practicality.
I'm thoroughly impressed with this product's performance. It's lightweight, making it comfortable to wear for extended periods. The functionality is unmatched, opening bottles in seconds. It's a staple in my party gear, ensuring I'm always prepared. While boasting good quality and a nice polish, this ring feels slightly narrow, prompting consideration for a larger size next time.
This opener is a testament to clever design and functionality. It's so easy to use, making it a favorite among my friends and family. The durability is a major plus, surviving countless gatherings without a hitch. An excellent choice for the practical-minded
A compact tool that packs a punch. It's become a key part of my camping kit, proving its worth on numerous occasions. The quality is evident, withstanding harsh outdoor conditions. It's a must-have for anyone who values convenience and reliability
This tool is excellent for bars, eliciting awe as it effortlessly opens bottles using only a ring, though I initially bought it for my index finger, finding it better suited for my middle finger, prompting me to consider a smaller size next time, but overall, it performs exceptionally well.
A stylish and functional accessory, this ring impresses with its quality construction and smooth operation, offering both strength and comfort.
I can't imagine going back to traditional openers after using this. It's discreet, efficient, and stylish. The build is sturdy, suggesting it will last a long time. It's a fantastic tool that simplifies the task of opening bottles
Compact yet powerful, this circular opener is a game-changer for any gathering.
An absolute necessity for anyone who loves to entertain. It's so easy to use and incredibly convenient to carry around. The design is sleek, complementing any outfit. It's a reliable accessory that I find indispensable at gatherings
Good ring, no bending, durable
Say goodbye to struggling with stubborn bottle caps thanks to this nifty accessory.
I'm impressed by the efficiency and simplicity of this unique opener.
Excellent material, it was just the measure I ordered without any problems
A stylish addition to any bar setup, this handy tool makes opening bottles a breeze.
This opener has become my go-to for all occasions. It's not just a tool but a fashion statement. The ease with which it opens bottles is impressive, and its durability is commendable. A great addition to any collection of kitchen gadgets
Perfect. As described.
This innovative gadget effortlessly pops open bottles with its clever design.
Fits function, I ordered size 10 which is like a 6.5cm
Good product
Good product 25 days arrived