SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wovena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wovena.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just used my new multi-shank firewood drill bit and wow, what a difference it makes! It's strong and efficient, turning a chore into a breeze. I've split a variety of wood types and it handled each one with ease. Its ergonomic design also makes it comfortable to use. Highly recommended for any wood splitting needs!
This firewood drill bit is fantastic! I was impressed by how easily it splits logs, making my work much faster. Its durability is outstanding, thanks to the high-quality carbon steel. I've used it on several projects now, and it hasn't shown any signs of wear. Definitely a worthwhile purchase for anyone in need of a reliable wood splitter.
I was skeptical at first, but this drill bit is a powerhouse! It’s made from robust carbon steel, so I know it’s going to last. It cuts through logs effortlessly, saving me so much time. Plus, it's compatible with various drills, which adds to its versatility. It’s become an essential tool in my wood splitting arsenal.
Absolutely loving this multi-shank firewood drill bit! It’s not only sturdy but also cuts through wood like butter. I've used it on different kinds of logs and it's consistently efficient. The design is user-friendly, making it easy to attach and detach from different drills. It’s an excellent tool for anyone who does a lot of woodwork or needs to prep firewood. 👍
This drill bit has transformed my log splitting experience! It's made from high-quality carbon steel, which means it's tough and long-lasting. I've been using it on various types of wood around my farm, and it's handled everything with ease. The anti-slip design is a nice touch, making it safer and more efficient to use. A great investment for those who need a dependable wood splitting tool.
I recently got this multi-shank firewood drill bit and it's been a game-changer for my wood splitting tasks. The carbon steel construction ensures it's durable and stands up to repeated use. I found it incredibly efficient, saving me time and effort. It’s perfect for both small and medium logs, making it a versatile addition to my tools. Highly recommend for anyone looking for a reliable and efficient wood splitting solution! 😊
Made splitting wood for camping much easier compared to traditional methods.
A great tool for wood splitting.
Splits soft wood well. Works with oak but needs a powerful drill and careful handling.
Doesn't work on bigger logs, only on small, dried ones.
Splits wood effectively.
Does what it's supposed to do.
Requires a powerful drill and caution when holding wood, as it can whip around.
Splits smaller wood as advertised.
Simple but effective tool.
Works great.
Appears as described, but haven't used it yet. Very fast delivery.
Good for softer woods that are easier to cut with any tool, but not very effective with hard woods.
Arrived quickly, well packaged, and in good condition.
Fits the description, but requires a very powerful drill (> 700 watts) for use.
Useful for cutting wood faster for ignition.
Everything is OK.
Useful.
Looks good, need to use it.
Exactly as described.
Tested it on Pine, and unfortunately, it doesn't work as well as demonstrated for softer woods.
Haven't tested yet, but seems strong.
Haven't tried it yet, but it seems tough.
Works well, practical and quick. Requires a powerful drill and careful handling.
Works well.
Looks OK, will try it later.
It seems very strong, need to test it out.
Doesn't work with a battery drill, needs testing with a more powerful drill.
Fast delivery and the product is good.
Matches the product description.
It's strong. Tried it as soon as I received it and it works really well.
It appears to be sturdy.
Good
It's good for splitting wooden furniture.
I tried it on very dry oak with a battery drill, but it couldn't break the logs. I'll try with another drill, but I'm afraid this drill bit might not be used much.
Only suitable for smaller logs; a more powerful puncher might be necessary.
It looks solid as per the description, but I haven't tested it yet.
Works fine for 30mm trees with a general charging drill, but thicker trees require a more powerful drill.
Received well, thank you very much.
It's sharp so far; I've only used it once on three logs. Will have to see how long it stays this way.
I think this would be great for splitting a tree.