SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wovena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wovena.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently tried it on my car, and I must say, I'm thoroughly impressed! The application was a breeze, and the results were instant. My car's plastic surfaces and rims, which had lost their shine over time, now look as good as new. It's incredible how this product not only restores the look but also adds a protective layer against UV rays and aging. I've noticed the surfaces are more resistant to dust and water now, which is a huge plus. Definitely a must-have for anyone looking to rejuvenate their vehicle's appearance without the hefty cost of professional detailing. Highly recommend!
I am thoroughly impressed with this product! The results exceeded my expectations, and my car looks fantastic. Really appreciate the quality and efficiency. A heartfelt thank you for such an amazing product!
I decided to try it on a black box, and to my surprise, the results were absolutely stunning. Truly an amazing product, and I extend my warmest regards for this impressive experience!
Outstanding product, highly recommended!
This product certainly meets its objective, providing a noticeable gloss on the plastic surfaces of my car. While it performs well, enhancing the overall appearance with a shiny finish, there's room for improvement in terms of longevity and ease of application. Nonetheless, it's a solid choice for quick touch-ups, and I'd rate it a strong 4 out of 5 stars.
The results were good on first application, waiting to check how it holds up against wear and tear.
The product arrived safely. Excited to see if it lives up to its promises.
Worked well initially, but not sure about its long-term effectiveness.
Quite good.
The transformation on the plastic surfaces was noticeable.
Honestly, it’s a decent product but didn’t quite live up to the hype for me.
Application was a breeze, though the final effect was less dramatic than expected.
The quality is decent, but the results are not as long-lasting as I had hoped.
The product does add a nice shine.
Received it in good condition, yet to test how effective it is.
Refreshes the appearance of plastic for a while.
I rubbed it in with a sponge and then went over it with a cloth. Everything is shining now. Not sure how long this effect will last, but it's perfect for black plastic.
It's a really good little thing. Transforms plastic from faded to a rich black color.
Everything seems to be in order, no issues.
It does what it's supposed to do efficiently.
The product is pretty good, but the applicator is really disappointing.
Guys, this product really works! The results are absolutely top-notch.
Okay overall, but nothing extraordinary.
The item wasn't quite what I expected. It failed to cover up the faded areas on my vehicle's dashboard.
It does the job it's supposed to do.
Extremely easy to use!
The product itself isn't too bad, but the bottle is quite small and the product's creamy texture makes it difficult to dispense.
The product performs okay, but it doesn't work well on some surfaces.
After three minutes, there was no visible difference – it seemed the same as before.
The quality of the product is quite nice.
Very good, thank you. Satisfied with the purchase.
The results weren't really convincing; it fell short of my expectations.
It seems to work as intended, though I'm still assessing its full effectiveness.
It appears to create a temporary surface layer that might wear off over time or in the rain.
Really good quality and performance.
I sent this product to my son, and so far, he hasn't raised any issues or complaints about it.
It's a good product overall.
Works perfectly, just as expectedđź‘Ś.
Unfortunately, the product didn't deliver the results I was hoping for.
I applied it to a fiberglass suitcase, and it worked impressively well.
It arrived well-packed and sealed. Just need to find the right moment to give it a try.
Superb!
The package was well received and matches the description. I'm looking forward to trying it out.