SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wovena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wovena.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The precision with which each bit in this twist drill bit set is crafted truly stands out. I've tested them on a range of materials – from softwood to harder metals – and they've performed remarkably well in every scenario. Their durability is notable; even after several uses, they show no sign of wear. This makes them not just a handy addition but a long-lasting investment for any toolkit, whether for professional or home use. Their versatility and ease of use really make them stand out in the market. An essential for anyone who values quality and efficiency in their tools.
After eagerly awaiting its arrival, I was pleased to see that the twist drill bit set seems to be of commendable quality. The bits have a robust and sturdy feel, suggesting they will hold up well during use. I'm particularly excited to try them out on wall projects, as I have some home renovations planned. The set appears to have a good variety of sizes, which I anticipate will be useful for creating clean, precise holes in different wall materials. If they perform as well as they look, this set could be a game changer for my DIY tasks.
I'm genuinely quite satisfied with this twist drill bit set. The sharpness of each bit is noteworthy, allowing for effortless drilling. I've tried them on various types of wood – pine, oak, and even some composite materials – and every time, they've delivered clean and precise results. There's no wandering or slipping, which is often a concern with lesser quality bits. The consistency in performance across different woods speaks to their superior craftsmanship. For the price, this set offers great value, especially considering the ease of use and the professional results. It's a must-have for anyone from hobbyists to professional carpenters.
The product is well-made with quality materials. Eager to test and use it to confirm its performance.
The product was well-packaged and matched the description given.
Satisfied with the products, which are of good quality.
It fully meets its purpose and is of good quality.
I'm really impressed with this set. The sharpening quality is top-notch. Although I haven't had the chance to use it yet, the metal quality feels superior. I definitely recommend this product.
Excellent product, highly recommended. Both the delivery was impressive
Received the bits and they seem to be made of good quality material. I believe they will work best with wood.
It arrived in excellent condition. I highly recommend it, it works well.
Great product that functions flawlessly. The items were delivered promptly as scheduled.
The quality is outstanding. I strongly recommend it.
The items have finally arrived. They look promising at first glance.
The drill is as described. The quality seems good, but I need to try it in actual work. Overall, everything looks great.
The variety in sizes is perfect for my varying needs, and they fit my drill perfectly. They do tend to get a bit hot after prolonged use, but overall, their performance is solid. Would recommend to fellow hobbyists and professionals alike.
I'm very pleased with my purchase.
A good purchase for the price offered.
Received the goods in great condition.
The product seems okay in terms of appearance, but I haven't tested it yet.
The products seem to be made of high-quality material. I'll have to put them to use to really test their effectiveness. The seller was dependable in terms of both shipping and pricing.
The quality of the product seems good. I haven't had the opportunity to try it out yet, but I'm pleased with its appearance and build.
Everything was okay with the order, and the shipping was exceptionally fast. I definitely recommend this product.
Haven't used it yet, but it seems like it will perform well.
I would have preferred a hexagonal socket for better grip in the drill, rather than a circular one.
The product matched the description perfectly and exceeded my expectations! It looks fantastic.
The bits look good. Haven't had the opportunity to use them yet.
The item was delivered swiftly and was excellently packaged. I would certainly recommend this store for their efficient service.
The quality appears to be very good. I'm eager to see how they perform. Plus, the delivery was quicker than expected, which is a bonus.
The drill bit works, though it seems best suited for plasterboard. It eventually drilled through 5mm MDF, not quickly, but it got the job done. So, it's true to its advertisement.
The product arrived quickly and looks good. Haven't had the chance to test it yet.
Excellent product! 👌
The drill bits look promising, though I haven't had the chance to test them yet.
This product is of high quality and works effectively on wood. I'm satisfied with its performance.
This product is appropriate only for use on wood.
The product shows signs of wear rather quickly, but considering its affordable price, it's still a good value.
The quality of the material is good, and I'm pleased with it.
The product arrived as described and seems to function well. The steel quality is good with a sharp cut. I am happy with this purchase.
I recently purchased this product and it arrived well-sharpened, with milling sides just as sharp. Previously, I had bought a similar item from another store that was dull and poorly made. This one came neatly packed in a bag.
The shipping was incredibly fast. The drill bits appear to be of very high quality.
Impressed with the good quality and the fast shipping service.
Disappointed with the poor quality of the product.
This tool is extremely handy for DIY projects and I find it very useful.
The product has a cool appearance. Haven't had the chance to try it out yet.
The material of the drill bits is impressively sturdy.
The drill bits arrived in great condition. They haven't been used yet, but they appear to have a good edge and seem durable. Looking forward to testing their cutting performance and handling.
The drill bits match the description, and I am satisfied with my purchase.